FaQs. General Information
Q: I've seen an item but I cannot seem to find it online?
A: Thank you for your interest in The Kript! Unfortunately if you see an item on our social media but you do not see it available on our website the item is no longer available. We understand how frustrating this can be so we are always looking to restock our most requested pieces or replace them with a similar style.
Q: Where do you ship?
A: We ship worldwide
Q: How do I track my order?
A: Once your order ships an email will be sent to you containing tracking information. If no tracking number has been sent your order has not been shipped just yet. Please allow 24-48 business hours for your shipment details to update with DHL. Once you receive the tracking number you can track your shipment onwww.DHL.com
Q: How do I know if my order has been placed?
A: After your purchase with us a confirmation email with the details of your order are sent to you. Please ensure your checkout process is complete. You will see a page that says ” Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it please contact us and we’ll be happy to assist you.